Get Ready to Receive Your Delivery
A delivery for your project is on its way (or has just arrived)! Once you've received the delivery and confirmed everything is in order, you can mark this step as complete. We've provided a guide below to help you make sure everything goes smoothly and nothing gets missed.
Prepare a clear, accessible space onsite
Make sure there’s a designated area for the delivery to be dropped off. It should be flat, dry (if possible), and easy for the delivery team to access.
Be available (or have someone onsite)
Try to have someone present to receive the delivery and check over the items as they arrive. If you can’t be there, arrange for someone you trust to step in.
Check the delivery note carefully
Compare the delivery docket or packing slip with what was actually ordered. Make sure everything is accounted for — quantities, product types, and any specific variants.
Take photos if something’s wrong
If anything is missing, damaged, or not quite right, take clear photos straight away. This helps if you need to follow up or make a claim with your selected Pro supplier. If another Pro is relying on the items to complete their work, also contact them so they can stay in the loop.
Need help or something doesn’t look right?
Reach out to your Pro supplier as soon as possible. Quick action helps avoid delays and keeps your project running smoothly.
If you're not sure what to do, your Tier 2 or Tier 3 Construction Buddy will be able to provide some guidance.
Can’t be there for the delivery?
It is highly recommended that someone is available onsite to receive the delivery. If nobody can be there, that’s okay — just take a few extra steps to make sure everything goes smoothly and safely.
Clearly mark the drop-off area
Leave visible signage or markers to show where items should go (e.g. "Leave timber here").
Let your delivery contact know in advance
If possible, give instructions to the Pro supplier about site access, gate codes, or any specific placement requests.
Inspect as soon as you can
When you next visit the site, check everything thoroughly. Take photos and report any damage or issues straight away. If it’ll be a while before you can get there, you could ask a neighbour or site contact to do a quick check and snap photos.
