What is a Fireplace Supplier?

A Fireplace Supplier is a specialist who sources and delivers your chosen fireplace unit — in this case, an electric fireplace. They may be a retailer, a direct supplier for a fireplace brand, or a business that offers bundled supply and install options.


Electric fireplaces are generally installed late in the internal works phase and often slot into pre-framed wall recesses or cabinetry.

What does a Fireplace Supplier do?

Your Fireplace Supplier will complete works according to your agreed scope of supply.


Typically, they will:

  • Help select a suitable electric fireplace model for your space and frame opening
  • Supply and deliver the fireplace unit and any accessories
  • Provide installation instructions and clearances for your builder or electrician
  • Offer after-sales support and warranty coverage
  • In some cases, coordinate installation via a preferred contractor


They do not usually frame or install the fireplace unless specifically included in your quote.

Barry's Toolbox

Before you order, double-check your wall recess dimensions and power supply location. Even electric fireplaces need clearance zones for ventilation.


If you’re mounting a TV above, ask for a model with a cool-touch top outlet or consider a heat deflector.

What to look for in a Fireplace Supplier

When reviewing quotes, look for:

  • Model name and specification clearly listed
  • Warranty terms and after-sales service included
  • Delivery timeframe and site access requirements
  • Compatibility with your framing and power setup
  • Advice on who will install — you, your builder, or their subcontractor


Bonus points if they supply an install template or work with your builder to get it right the first time.

Before You Begin: What You’ll Need Ready

To get quotes from Fireplace Suppliers, you’ll need:

  • Size and location of your fireplace recess or feature wall
  • A photo or plan of the wall where the unit will go
  • Power outlet location or circuit availability
  • Desired flame style (e.g. logs, crystals, linear flame)
  • Target delivery date to coordinate with internal works

Average Timeframe

For this task, Pros typically provide quotes within 7-10 business days.

When Can I Expect Quotes?

Timeframes often vary based on demand and the type of Pro you're engaging (e.g. a plumber). If additional communication or clarification is needed is needed, the quoting process may take longer.

 

Don't be alarmed if you don't receive quotes or communication from any Build Buddy Pros straight away. Some work is more complex and the Pro may need time to comprehend your documents or scope of work. Depending on the job, there may even be some work required by the Pro before they are able to quote (e.g. a site visit might be required).

 

If the average timeframe indicated here has passed, and you have not received any messages or quotes, please feel free to contact the Build Buddy Expert Guidance and Support team for an update on quoting for this task.

Frequently Asked Questions

  • Does the fireplace supplier install the unit?

    Not usually — supply and install are often separate. Ask if they offer a referral or if your builder will handle it.

  • Do electric fireplaces need venting?

    No — but they do need air gaps for internal cooling. Always follow clearance instructions.



  • Can I change the flame colour or media?

    Yes — most modern units have adjustable LED flames, brightness, and interchangeable media beds (e.g. logs, stones, crystals).

How to Complete this Task?

STEP 1

Review and Adjust the Scope of Works

Timeframes may vary based on demand and the type of Pro you're engaging (e.g., a plumber). If additional communication or clarification is needed, the quoting process may take longer.

STEP 2

Confirm Required Documents Are Uploaded

Check that the following required document(s) are uploaded for this task. These are essential to proceed:

STEP 3

Update the Quality Assurance Checklist

Go to the Quality Assurance tab in this task and review the checklist. Edit any details to suit your project requirements. Being clear and upfront helps set expectations with the Pro. Updating the checklist before requesting quotes ensures everyone is aligned.

STEP 4

Request Quotes

Click the orange ‘Request Quotes’ button to start the quoting process.

STEP 5

Review the Quotes

Once you receive quotes:

  • Review each one carefully, including the payment schedule and any special terms
  • Download attached quote documents for detailed review
  • Check each Pro’s profile and read past client reviews

STEP 6

Communicate with the Pro

If needed, message or call the Pro to clarify details or negotiate terms.

STEP 7

Accept a Quote

Choose the quote that best suits your needs. Once you accept a quote, any other pending quotes will be automatically declined. An agreement will automatically be generated.

STEP 8

Complete the Tasks In Your App

New tasks will appear to guide you through this job — follow each step carefully. Make sure to use the Quality Assurance Checklist, and refer to your contract and final Scope of Works whenever needed.

NEED HELP?

Reach Out to Your Build Buddy Pro

If you have any questions or need a hand, your Build Buddy Pro is your best first contact. They’re a licensed expert in their field and can understand the ins and outs of your project. You can message them via the platform, or you can call them directly.


If you have already contacted your Build Buddy Pro and still need further assistance, the Build Buddy Expert Guidance and Support team are here to help. They will be able to guide you on your next steps or help you find answers to any questions you may have.